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Welcome to Arrow Collison Center
All information in quotes below are from the Minnesota Department of Comerce
CAN I CHOOSE MY AUTO REPAIR SHOP?
"Your insurance company cannot require you to have your vehicle repaired at a specific shop, but it may requre you to obtain more than one estimate. Therefore you can take the car to a shop of your choice."
WHAT IF MY INSURANCE COMPANY REQUIRES MORE THAN ONE ESTIMATE?
"If the insurance company requires more than two estimates, it must pay for them."
CAN THE AUTO REPAIR SHOP ADJUST ITS ESTIMATE TO THE AMOUNT OF YOUR DEDUCTIBLE?
"No, misrepresenting the cost of repairs would constitute fraud."
IF I FEEL THAT THE AMOUNT OF DAMAGE REPORTED BY THE INSURANCE COMPANY IS WRONG, WHAT CAN I DO ?
"Your insurance company is required to return your vehicle to the condition it was in before it was damaged. The company may assume the repair costs, including obvious and hidden damage."
WILL MY INSURANCE RATE GO UP AFTER AN ACCIDENT?
"You may pay more for your auto insurance for the next three years. Some companies impose a "surcharge" as a result of paying a claim. You should check the surcharge disclosure sheet included with your policy to determine when and how much you may be surcharged."
WHAT IF I HAVE NOT RESOLVED A PROBLEM WITH MY INSURANCE COMPANY?
"Speak first to the adjuster assigned to your clam, or his or her supervisor. If you still can't resolve the issue, contact the Department of Commerce CRT. Call 651-296-2488 in the Twin Cities area, or toll free 800-657-3602 from elsewhere in Minnesota."
